Knowledge Management in 2023: The Complete Guide
Here’s everything you need to know about knowledge management to maximize your company’s efficiency, productivity, and revenue. Read More »
Artificial Intelligence and The Future of Technical Writing
In a recent Content and Coffee episode, “Is ChatGPT Going to Take my Technical Writing Job?”, Patrick Bosek, CEO at Heretto, Scott Abel, Content Evangelist at Heretto and Content Wrangler, and Mike Iantosca, Sr. Director of Content Platforms at Avalara, discussed whether AI would take over technical writing jobs in the near future. The conversation Read More »
How to Create an Effective Employee Training Manual
An employee training manual can make or break an organization’s efficiency. Effective training procedures make employees more excited and engaged in their work. Without proper education on company roles and values, employees become disengaged and unsatisfied with their roles, leading to a high turnover. An effective employee training manual is the secret to having happy Read More »
The A to Z Guide to Customer Onboarding
The right customer onboarding process delivers value, increases conversions, and encourages a positive customer experience. Read More »
Self-Service and Customer Satisfaction: How Strong Is the Link?
Here’s how self-service technologies simplify the troubleshooting process for users to increase customer satisfaction. Read More »
Should You Get a Technical Writing Certification in 2023? Top Programs to Consider
There are a few ways to build your technical writing skills. These are technical writing certification programs that are worth considering. Read More »
Heretto Announces $17 Million in Series A Funding from Grand Oaks Capital
Heretto announced an investment of $17 million in a new round of funding from Grand Oak Capital. Heretto is a B2B SaaS for self-service. Read More »
Here’s the key to amazing customer service
What exactly do customers want? That’s the golden question that every business tries to answer in its own way with customer service. All too often, our focus is on the products and services we sell, and customer experience tends to be more of an afterthought. But we need to be giving just as much attention Read More »
Customer Experience Stats You Should Know In 2023
The last few years have dramatically changed the landscape of customer interaction, and it will only continue to shift in the future. It's important to understand these changes, especially with customer experience, so we can give customers what they want. One of the biggest ways that customer experience is changing is the rise of automated Read More »