How An API Makes Headless Architecture Work
Headless architecture has become the new normal for companies all over the world. More and more businesses are adopting a headless architecture to promote scalability and flexibility – so much so that headless architecture is expected to generate about $123.5 billion by 2026. But what is headless architecture? How does it work? And will it Read More »
Creating ANSI Compliant Hazard Statements in Heretto
Ever wonder if Heretto can handle your specific type of Hazard Statements? Our product is created to streamline the documentation process for a variety of industries. Many highly-regulated industries use Heretto to create manuals and documents for their products. One of the benefits of using Heretto is the ability to control the authoring and review Read More »
How Does Structured Content Impact SEO?
Search Engine Optimization, or SEO, is an important part of content strategy for any business. It’s how people discover your website and online content through a search engine. You want your business to pop up right at the top of the search page so more potential customers can find you, and SEO is how you Read More »
Structured Content, Headless Capabilities, and Omnichannel
Omnichannel is the future of reaching a digital audience. When you’re planning for omnichannel, how you set it up can make a world of difference. What is omnichannel? Most customers have multiple touch points with your brand before making a purchase. On average, it takes about eight interactions with your brand before making a decision. Read More »
Documentation Delivery That Increases Leads
Documentation is a big part of a customer’s purchasing process Content is king. But if you have amazing content that’s not easily accessible, you’re missing out on a huge opportunity. We know that customers use our documentation after they purchase our product or services, but they also use it before they become our customers. Our Read More »
These 4 Mistakes Are Wrecking Your Help Site
We get it - the help site is not the most glamorous part of your organization. But, help sites are a prime place to build trust and a good reputation with your users. It’s where you can really show your expertise on your product, and how much you care about your users. But too many Read More »
Why Should I Create a Knowledge Base?
Here’s a not-so-secret secret — customers would actually prefer to solve their problems on their own. Sitting on hold to talk to a real person, or worse, some kind of bot, is everyone's last resort. But we can give people what they want. What if your customer support wasn’t the place where your customers got Read More »
[VIDEO] Best Practices for Creating & Managing Release Notes (Part One)
Release notes are important and deserve your attention. This presentation covers two important subjects: How to better create high quality, personalized release notes to improve customer confidence, satisfaction, and to attract new customers How to break down barriers to managing and creating the following deliverables in complex environments: Multiple product lines Multiple versions Multiple user Read More »
When & Why Do I Need a DITA Consultant?
We can help you create and maintain timely, accurate, and relevant content, but you need to know when to ask for help. We work with a spectrum of businesses to find better ways to deliver the right content in the right format at the right time using the DITA XML standard. Content strategy initiatives we Read More »