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Heretto Blog

Featured Posts

Hello, Heretto! Rationale Behind Our Rebrand

We’ve rebranded to Heretto! As the world of content evolves, so do we. Here’s some insight regarding the why of our rebrand.

What Is ContentOps?

Content Operations, or ContentOps, is an oft-used term that needs a more solid definition. We’ll explore what it is, what it does, and how it works best.

Recent Posts

4 Ways Heretto Prevents Content Messes in 2021

4 Ways Heretto Prevents Content Messes in 2021

In a world of uncertainty, adaptability is key. There’s nothing like an international pandemic to force fast business model pivots. In the last year, we’ve seen companies’ IT infrastructures pushed to their limit or completely overhauled to manage technological...

Creating Content For Employee Experience & Customer Experience

Creating Content For Employee Experience & Customer Experience

Better content is bilateral.  Human beings aren’t mindless consumers.  Sure, we consume, but our consumption experience matters. Modern organizations are starting to realize this, which is one of the main reasons the producer-consumer relationship now compared to 20...

Delivering Role-Based Content with Zoomin & Heretto

Delivering Role-Based Content with Zoomin & Heretto

Delivering Role-Based Content with Zoomin and Heretto Technical product content is a key asset throughout the entire customer journey. As customers interact with your product or service, they need to find the information that’s most relevant and important to them....

How To Boost Your Documentation Review Process

How To Boost Your Documentation Review Process

"I'm late! I'm late! For a very important date!" Scrambling about, late for something — likely not the documentation review process — the White Rabbit from Alice's Adventures in Wonderland is a picture of plenty of modern enterprises. This chaos of activity is...

How the Right CCMS Makes a Difference: Webinar

How the Right CCMS Makes a Difference: Webinar

Omnicell Case Study: Growing Pains to Growing Gains — How The Right CCMS Makes a Difference Omnicell had a problem. Due to the growth they were experiencing, their content creation and management processes were no longer meeting their needs. Omnicell decided to adopt...

Open Standards Prevent Vendor Lock-in

Open Standards Prevent Vendor Lock-in

What if you could only drive your car on roads paved by your car's manufacturer? While you might laugh, it happens all the time with proprietary software companies. When you buy a company's proprietary solution, you agree to its rules. It is their technology after...

How to Create Learning Assessments from Existing Content

How to Create Learning Assessments from Existing Content

You shouldn’t create every single learning assessment from scratch.  In fact, learning assessments are prime candidates for something called content reuse. You already have a library of content that supports your customers and personnel. That content should remain...

[VIDEO] What Is Conditional Processing?

[VIDEO] What Is Conditional Processing?

Rather listen than read? Check out the audio version of this article. With content, one size does not fit all.    Conditional processing is when a system produces different outcomes based on certain, uh, conditions.For software developers, conditional processing...

[INFOGRAPHIC] Calculating Content Reuse: Crunching the Numbers

[INFOGRAPHIC] Calculating Content Reuse: Crunching the Numbers

What is the best approach for recycling content in your organization?  We’ve looked into the purpose, direction, and preparation for calculating reuse.  Writing something one time, in one place, and being able to publish it to multiple outputs at the same time. Who...

Calculating Content Reuse: Where Do I Start?

Calculating Content Reuse: Where Do I Start?

What does reuse mean for your organization, why do you want to do it, and how will you go about it?    Content reuse is a key metric to gauging your company’s ability to scale content production and deployment. Effective reuse liberates information developers...

3 Useful Things DITA XML Can Do for Your Content

3 Useful Things DITA XML Can Do for Your Content

You know what DITA is, but what can you actually do with it?    It’s pretty common for technical writing and information development teams to understand how effective DITA is, but the value of DITA has to translate outside of content development. Aligning the...

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