Featured Posts
Knowledge Management in 2023: The Complete Guide
Increase your company’s revenue, employee productivity, and satisfaction. If you want to benefit from the power of knowledge management, first, you need to know the basics. In this guide, you’ll find everything you need to know about how to implement knowledge management in 2023.
What Is Structured Content?
Structured content promises consistency and scalability across your organization’s digital experience. In this article, we’re covering everything you need to know about structured content and how it can ensure your business runs as a well-oiled machine.
Recent Posts
The A to Z Guide to Customer Experience Management
Do you want to create a customer experience that keeps your audience coming back for more? Of course you do! But delivering a seamless and personalized experience across the customer journey can be a challenge. The good news is that you can start wow-ing your...
The Comprehensive Guide to Headless CMS
Are you looking for a way to deliver content to multiple channels and platforms quickly and efficiently? A headless CMS could be your answer! Headless content management systems allow content creators to manage and store content without design or functionality...
The Why and How of Content Gap Analysis
Are you struggling to create content that truly meets the needs of your users? Do you find yourself guessing what your users want to see rather than knowing for sure? If so, it’s probably time to perform a content gap analysis. Content gap analysis is a powerful tool...
Writing Technical Specifications: All You Need to Know
Are you looking to write technical specifications but not sure where to start? You are not alone! Technical specifications can be intimidating, especially if you're new to the topic. But they are also a crucial component of any technical project, and a well-written...
How to Build a Great Help Center in 2023
In today's fast-paced digital world, customers expect quick and reliable solutions to their problems. Because of this, having a great help center is more important than ever. A well-designed help center makes it easier for users to find answers and reduces the...
Knowledge Management in 2023: The Complete Guide
Poor knowledge management costs large US organizations between $2.7 million and $265 million every year. When employees have to wait for answers and direction, it slows down their workflow and costs companies more than just time. So, it comes as no surprise that...
Artificial Intelligence and The Future of Technical Writing
In a recent Content and Coffee episode, “Is ChatGPT Going to Take my Technical Writing Job?”, Patrick Bosek, CEO at Heretto, Scott Abel, Content Evangelist at Heretto and Content Wrangler, and Mike Iantosca, Sr. Director of Content Platforms at Avalara, discussed...
How to Create an Effective Employee Training Manual
An employee training manual can make or break an organization’s efficiency. Effective training procedures make employees more excited and engaged in their work. Without proper education on company roles and values, employees become disengaged and unsatisfied with...
What Is Structured Content?
For large organizations, structured content is the key to smooth sailing. With dozens of pages, hundreds of employees, and thousands of pieces of content, keeping your content up-to-date can be a daunting task. But with structured content, changing a single paragraph...
The A to Z Guide to Customer Onboarding
A great customer onboarding process can turn first-time buyers into customers for life. Your company’s customer onboarding process sets the stage for a good customer experience, making it one of the most important steps of the customer lifecycle. When it’s done...
Composable Architecture: Everything You Need to Know
Adopting a composable architecture could be your company’s key to serving up an unmatched user experience. It’s no secret that digital transformation helps deliver a consistent, personalized experience to consumers – yet only 7% of businesses have adopted a...
Heretto Named a Representative Vendor in the Gartner Market Guide
It's vital for leaders in customer service and support to understand how the market landscape is changing. Technological advances are pushing new knowledge management initiatives, and we think Gartner can help you understand them. Here are some of the critical...