Heretto Blog
Featured Posts
Should You Get a Technical Writing Certification in 2022? Top Programs to Consider.
Certifications can give you a professional edge that’ll help you become a well-rounded technical writer. Here’s what you should consider when looking into technical writing certification.
What's The Big Deal With Microcontent?
Microcontent refers to small, bite-sized pieces of content that follow detailed structuring rules and are rich in metadata. Come learn the characteristic of microcontent and what it means for your organization.
Recent Posts
Technology Isn’t a Substitute for Content Strategy
Tech doesn't make the content strategy. Just like the new golf clubs don't make you Tiger. The COVID-19 pandemic has changed the face of work, especially the move from brick-and-mortar, in-person work to distributed, remote work. In the process, organizations have...
Content Operations 101: Where People, Process, and Automation Converge
Organizations have been operationalizing every aspect of business. People Ops, DevOps, Business Ops, Revenue Ops, Marketing Ops, all the way up to Chief Operations Officers. If it’s a function of modern business, chances are an “ops” suffix has been tacked onto it. ...
5 Reasons To Ask Customers What They Want To Experience
Dictating every aspect of customer experience is customer-experience-tyranny. Nothing like a little hyperbole to start the article. But, it’s not far off! Think about it. Customer experience has been an ongoing and on-growing topic of conversation across global...
3 Ways To Improve Customer Experience with Content that Communicates
Communication is the foundation of better customer service. Not all content is created equal. From your user’s perspective, your content (whether through a support team or self-help content) either serves to communicate value, or add confusion. Ask yourself; “Does our...
How To Avoid Buying the Wrong Component Content Management System
Meet Your Presenter 🤓Tracy is a tech writer turned content architect who has been creating and optimizing content and content systems for almost 25 years. She’s passionate about simplifying complexity and optimizing resources. As a DITA Industry Consultant, she’s a...
Jorsek Unveils Company Rebrand to Heretto
Revamped look and feel from easyDITA highlights expanded software capabilities in Content Operations for Knowledge Management. ROCHESTER, NY: Heretto the leading component content management system (CCMS) easyDITA is rebranding the company and its flagship product to...
Jorsek Announces Latest Enhancements to Heretto
New features focused on creating rapid customer value from digital content assets. ROCHESTER NY — Heretto, the leading SaaS provider of component content management systems (CCMS) to enterprises, announced several enhancements to the Heretto platform. These features...
Introducing Schematron with Heretto
Enforce your company’s business and structure rules Schematron is seamlessly integrated into Heretto’s authoring environment so you can validate information architecture by enforcing your business rules, specific to your organization. After all, rules don’t work when...
Get to Know Our New Connector for Docusaurus
Your users care about two things in your content: can they find it fast and is it helpful? Beyond that, everything comes in second place. People are rightfully fed up with labyrinthine documentation portals full of convoluted content navigation, dead ends, and...
Survey Breakdown: 40-50% of TechDocs Teams Lack The Necessary Tools For Success
Team organization impacts the success of content more than we think. The main goal of us collecting all these survey data is to empower technical documentation teams and leaders with some knowledge about content relative to business value. In order to do that, we...
Survey Breakdown: 72% of Writers Aren’t Measured On Specific Content Goals
Value is impossible to prove if you’re not measuring anything. We found that 72.3% of respondents in our survey aren’t measured on specific content goals, leaving 27.7% being measured. When you’re trying to find the value of content, but aren’t measuring anything,...
Survey Breakdown: 33% Of Writers Can’t Report Their Own Value – Here’s How to Start
The first attention-grabbing result of our survey showed us that company decision-makers and technical communicators have different priorities when it comes to content. Companies view revenue growth as the top priority for content, but technical communicators view...