Deliver manuals to customers up to 60% faster
Unlike regular text editors, Heretto is structured authoring software built for content reuse, collaboration, review, and publishing technical support content including:
Customer Support Documentation
User Manuals & Guides
Product, API, & Release Notes
Chatbot Support & Portal
Learning & Training Content
Policies & Procedure Documentation
Learn how to speed up your publishing
Speedy tools for technical writers:
- The only fully-collaborative XML software on the planet
- Robust CCMS managing your content and images
- Publishing to most file formats like PPT, PDF, HTML5, SCORM, and XML
- Send review assignments to anyone in your company
- Translation memory so you never get charged twice for the same content
- Browser-based so it works on all operating systems
“75% of consumers feel self-service is a convenient way to address their support issues.”
– Nuance Enterprise
Watch this 1-minute video to learn what Heretto can do for you.
Current problems
Our content updates frequently
Keeping our product updated is overwhelming.
Our products are complex
There’s a lot to learn. On-boarding is lengthy and expensive.
We have multiple audences
We need to support multiple roles for our products.
Our content is all over the place
We don’t have a single location for our content.
Heretto Solution
Use powerful reports and reuse tools
Change text once and update everywhere with content reuse.
Structured authoring for scalability
Write structured content that’s scalable and manageable.
Audience management is easy
Tag the content you want to only show to specific audiences.
A single sourced system that works
All content easily searchable within one tool.
“Using Heretto we’ve been able to streamline our publishing process, improve our search, and lower our call center support costs. The Heretto project has been, and continues to be, a significant win for Allstate Business Insurance.”
— Larry Porter, Content Manager at Allstate
Join the future of technical communication
Speed up your documentation with Heretto
“The entire Heretto product, from authoring through to publishing has been intuitive, flexible, and robust. Additionally, the Heretto support team has been phenomenal in their responsiveness and effectiveness.”
— Steve George, Manager of Content Management and Training, Skyward