HOW ALLSTATE BUSINESS INSURANCE BUILT AN INTELLIGENT HELP SYSTEM
For agents at Allstate Business Insurance (ABI), getting the information needed to quote and issue complex business insurance products was a challenge. Learn how their adoption of Heretto made that process faster and more efficient.
ALLSTATE BUSSINESS INSURANCE’S RESULTS
Intelligent Help System for Internal Support Teams and Customer Self-Service
About Allstate Business Insurance
As a provider for more than 250,000 small-business policyholders distributed through 10,000 small-business insurance agency owners, Allstate Business Insurance provides insurance solutions and shares resources to help American small businesses prosper. Products and coverages include Business Shield (Business Owners Policy), Commercial Auto, Inland Marine, Umbrella and Cyber Security.
Using Heretto we’ve been able to streamline our publishing process, improve our search, and lower our call center support costs. The Heretto project has been, and continues to be, a significant win for Allstate Business Insurance.