Chatbots aren’t magic. The competence of your chatbot relies on the content you create to support it.
Watch Patrick Bosek, CEO & Co-Founder of Heretto, present Publishing DITA Content to a Chatbot. This presentation was originally delivered at the CIDM IDEAS Conference in January 2020.
It’s long been an assumption that chatbots are a great deal smarter than they actually are. What really powers a chatbot and provides good user experience is the well of content a chatbot can draw from. That’s content that you create, organize, and manage. This presentation looks at how we can feed chatbots DITA content and how the inherent structure of DITA can create a content environment conducive to building better, more helpful chatbots.