How Skyward Moved To Structured Documentation As An Enterprise Software Business
Skyward was missing product release deadlines. The company had transitioned to an agile software development process that accelerated update release schedules and exposed significant problems with existing processes for creating, managing, and publishing content associated with the software.
Skyward’s Results (so far)
Skyward can reuse 100% of their content through a contextual help screen
Delivering customized content based on state regulations for each customer
Skyward is a major provider of education management software. Their products include management and learning tools for individual classrooms, as well as a full suite of tools for managing school district operations, including finance, human resources, physical assets, and more.