Dynamic Omnichannel Content Delivery
Your customers and prospects don’t just like omnichannel experiences, they expect it. Dynamic Omnichannel Content Delivery is the future of customer experience. It puts your customers in control, letting them access the content they need wherever they are.
With Heretto Deploy API, you can take the content written in the CCMS and deliver it to anyone, anywhere.
We can help you publish content to places like:
- Custom apps
- Help sites
- Medical devices
- Car dashboards
And much more
Dynamic Delivery Channels
When it comes to reader demands, a PDF download doesn’t cut it anymore. Modern expectations are high and you need a flexible architecture that can quickly publish content across all digital mediums while maintaining brand and style specifications. Help content is only valuable when it is accurate, up-to-date, localized, relevant, and actually available.
Heretto provides a cloud-native, scalable polishing architecture that makes multi-channel publishing fast and effective. Publish to: PDF, ePub, JavaHelp, XHTML, HTML5, WebHelp, Context-Sensitive Help, Chatbots, Third-Party Applications and Portals, from Static Sites to Dynamic Layered Websites, all at the same time with the click of a button.
Empowered Customer Support
Sometimes, a good old-fashioned conversation with support is still the best way to get answers. Heretto can help ensure that your team is equipped to answer questions at every touchpoint, and give them the tools they need to respond to customer inquiries confidently.
Custom Apps
Heretto’s Deploy API is truly a game changer in delivering omnichannel dynamic content. No integrations or major development projects needed to introduce new custom apps to your delivery channels.
Self-Service Portal
Your help content is only powerful if your customers can find it. A self-service portal, or help site, is the perfect solution to unleash the power of your content. With Heretto Deploy Portal, your customers will be able to effortlessly search your documentation and find exactly what they need. This makes customer self-service incredibly easy and cuts down on customer support tickets. It also enables your employees to quickly access accurate company information without worrying about whether the documents are up to date.answer questions at every touchpoint, and give them the tools they need to respond to customer inquiries confidently.
Single Source of Truth
It takes time and money to write good content, so don’t let that value go to waste by leaving it inaccessible. The more time your employees spend looking for the answers to do their jobs, the less time they spend actually doing their jobs. Those minutes add up. Single sourcing your content keeps the information uniform and indexed so your team can find the latest versions immediately.
Future-proof your help content
Heretto combines the content creation and management power of a Component Content Management System with the next generation of headless content deployment. So when your products and services change or get updated, updating your content is a snap. No matter how your organization grows in the future, we’ll be right there with you.
