Customer Self-Service

Transform Customer Support with a Powerful Self-Service Portal

Empower your customers with on-demand support and convenience by giving them the answers they need instantly. Heretto's powerful content trio — CCMS, Deploy API, and Portal — puts the power of knowledge at your customers' fingertips, 24/7. Build a knowledge base that scales with your business and delivers exceptional self-service experiences that keep customers satisfied.

Heretto Enhances the Customer Experience by Enabling Scalable Self-Service Content

Centralize and manage knowledge, improve customer satisfaction, and deliver an exceptional self-service experience that scales with your business. Heretto empowers you to create a user-friendly, accessible (ADA/WCAG compliant) self-service portal that provides instant, accurate answers across all channels for all users, ensuring your customers find the information they need, when, where, and how they need it.
Traditional product support often fails to meet rising customer expectations and needs. This is largely due to the expectation for seamless experiences and instant answers — because customers buy products to use them now.

High support ticket volumes, long wait times, omnichannel inconsistency, and inefficiencies are out.
Heretto empowers you to create a comprehensive self-service knowledge base that puts customers in control. Reduce support ticket volume by empowering customers to find answers instantly, leading to a potential reduction of up to 75% in support costs — freeing your team to focus on complex issues.

Heretto Features Make All the Difference

Intuitive Content Authoring  & Management

Create and manage self-service content with ease. Heretto's intuitive web-based editor offers both a visual editor for code-free formatting and a structured content editor for working with XML or DITA. Collaborate seamlessly with subject-matter experts and ensure content consistency with features like workflows, approvals, and style guide enforcement.

AI-Powered Search & Personalization

Deliver an intelligent and personalized self-service experience. Heretto's semantic search engine understands the meaning and context of user queries, providing precise search results. Dynamically display content based on user roles and behavior, and guide users with context-aware recommendations.

Seamless Integration  & Deployment

Integrate Heretto with your existing technology stack effortlessly. Utilize pre-built connectors or leverage Heretto's API for custom integrations. Deploy your knowledge base seamlessly with flexible deployment options, including cloud-based or on-premise hosting.

Robust Analytics & Reporting

Gain valuable insights into your self-service performance. Heretto Portal is able to integrate seamlessly with the analytics platform of your choice—like Google Analytics. Track user behavior, monitor search trends, and measure content performance directly through your existing analytics stack. Uncover content gaps, evaluate ROI, and share meaningful insights with stakeholders.

Addressing Concerns

Heretto prioritizes security, reliability, and scalability. We employ industry-leading security measures to protect your data, ensure high availability and uptime, and provide expert guidance throughout the implementation process. Our platform is designed to scale with your business and adapt to your evolving needs.

Provide Exceptional Self-Service with Heretto

Don't just deliver an answer, deliver an exceptional
self-service experience that provides a solution exactly when and where the customer needs it. A customer's question is an opportunity to excel where your competition falls short. Provide the right answers to the right customers at the right time with Heretto's self-service solutions.

Investing in Heretto means transforming your customer support ecosystem. You'll achieve higher efficiency, lower operational costs, and a dramatic improvement in customer satisfaction through robust self-service options and a centralized, reliable knowledge base that empowers your support team, driving efficiency and reducing support ticket volume for a stronger
bottom line.
Request your demo today!
FAQs
How does Heretto enable me to create a comprehensive self-service portal?
Heretto’s CCMS is where you create, manage, and structure your content. From there, you can publish that content to Heretto Portal—our customizable self-service site—or to any other endpoint using the Deploy API. Together, these tools let you deliver accurate, up-to-date information wherever your customers need it, all from a single source of truth.
How does Heretto ensure the self-service content is accurate and consistent across all channels?
Heretto uses structured content (DITA) and a centralized repository to make content management more efficient and scalable. You can update content once and reuse it across all channels—from your self-service portal to product docs, external help sites, and beyond—ensuring consistency, accuracy, and faster publishing everywhere it’s deployed.
How does Heretto help me keep my self service portal content up to date?
Heretto’s workflow and version control make it easy to manage updates and revisions at scale. When you make changes in the CCMS, your self-service portal—and any other connected channel—automatically reflects the latest approved content. That means your customers always get the most accurate, up-to-date information, without manual updates.
Can Heretto help me personalize the content on my self-service portal for different customer segments?
Yes! Heretto lets you personalize the self-service experience by dynamically displaying content based on user roles, permissions, or behavior. Whether you're serving new users, advanced customers, or internal teams, you can tailor what each audience sees—delivering the right information to the right people, every time.

Start streamlining customer self-service and saving on support costs today with Heretto!

Request your free demo now