ACS Technologies + Heretto

About ACS Technologies 

Since 1978, ACS Technologies® has developed outstanding technology solutions specifically for faith-based organizations. ACST enables churches to manage groups, events, finances, donor relationships, volunteers, staff, childcare, schedules, mailings, reporting, websites, growth strategies, and more.

Challenge:

Before Heretto, ACST had multiple pain points affecting their internal processes and their external customer experiences. Their previous content strategy revolved around unstructured content that was not available online. This made it impossible for ACST to provide a personalized digital experience for each unique user group. The challenge to manage their content and deliver personalized experiences was exacerbated after multiple acquisitions that led to scattered content sites, a wide array of products needing documentation management, and a diffused set of tools.

With multiple product content versions housed across separate sites and an expanding product range due to acquisitions, challenges emerged that included:

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The Solution:

Based on these problems, ACST needed a comprehensive platform with specific criteria:

Exploring diverse options to streamline processes and enhance content reuse, the ACST selected Heretto as the right choice to meet their requirements. 

Heretto's implementation involved setting up both the Component Content Management System (CCMS) and the portal in the same year. With the support of content strategy partners and Heretto's assistance, ACST immediately experienced positive results.

Results:

The transformation from an unstructured authoring environment to structured content creation was pivotal for ACST’s growth. Implementing Heretto's CCMS and portal improved content creation and publishing efficiency, and enhanced the overall customer experience, laying the foundation for future growth. The collaboration between ACST and Heretto was instrumental in this achievement, providing a roadmap to success and a robust, user-friendly content management solution.

Here are some results they achieved:

The future of content at ACST is bright. They embedded contextual help in multiple products and are building an in-app help drawer to provide real-time content to their users as their content strategy evolves. Equipped with a robust, user-friendly content solution, the documentation team at ACST can better support their growing company. 

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