Investment led by Grand Oaks Capital will accelerate company growth and enable Heretto to support its rapidly expanding customer base.
Rochester, NY, December 19, 2022 – Heretto announced today an investment of $17 million in new funding. Heretto is an emerging market leader in content operations and self-service content platform technology. Heretto provides solutions for customer self-service by adopting a new way of authoring, organizing, and managing documentation. Heretto makes it easy for anyone, from employees to customers, to find the answers they need.
The demand for better customer and employee self-service has increased as more people prefer using digital channels to solve problems themselves rather than contacting support. An increase in the dispersed workforce during COVID-19 highlighted the need for businesses to have one single source of truth and a centralized knowledge base for all company knowledge. Heretto meets both of these needs and focuses on the future technological needs of self-service help.
“2022 has been the most exciting year in Heretto’s history. We can’t wait to see what 2023 has in store for us, especially with this new investment powering our next growth phase. We’re thrilled to have the support of Grand Oaks Capital and are looking forward to the future.” – Patrick Bosek, Heretto CEO and Co-Founder.
The funding will be used to expand technology development and provide support for Heretto’s growing client base. Both Grand Oaks Capital and Heretto were started in the Rochester, NY, area and are committed to investing in their community.
“We have great faith in the Heretto team and see huge potential in the next wave of digital customer experience technologies. We believe companies that invest in their customer’s self-service experience will gain a competitive advantage, and Heretto is the best choice for many of them.” said Grand Oaks Capital Chief Investment Officer, David Bovenzi. “Heretto has a great track record of revenue growth and is in a great position to be a leader in this space.” Grand Oaks Capital is the investment arm of philanthropist and Paychex founder, Tom Golisano.
For more information about Heretto’s self-service solutions, visit heretto.com.
Heretto is the leading B2B SaaS software company that increases customer satisfaction, organizational efficiency, and time-to-market by providing organizations with a powerful platform to create, manage, and publish help content to any audience in any place. Clients include many of the world’s top companies across industries such as high-technology, manufacturing, insurance, and medical devices.