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Build an Experience with Knowledge Management

Customers and employees alike rely on knowledge that’s accurate and available. Give them a digital experience like no other by creating a fast and seamless knowledge-experience across all your channels.

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A Knowledge Base Falls Short

You want an effortless digital experience that answers questions and thrills readers. However, instead you’ve got frustrated customers and overwhelmed support.

The problem isn’t your knowledge base. A knowledge base is simply a tool through which you can store content which is then pulled by different groups. The problem is your underlying knowledge management.

Heretto for Holistic Knowledge Management

With Heretto, you address the underlying cause of your content mess and develop a content architecture that rewards you and your readers no matter what channel or output you use.

Heretto is a SaaS content platform that allows you to create, control, and deploy personalized enterprise knowledge for any audience, channel or language. That knowledge powers your entire organization and delivers the kind of digital experience you’ve been looking for.

Empower Your Support Team

With Heretto, your content is ready to deploy to your support channels and provide them with the tools they need to have confidence when interacting with customers. Give them the ability to thrive and exceed expectations. 

Self-Service Customer Content

Most customers would rather find answer questions for themselves. With Heretto, now they can. Deploy your knowledge content to whatever language and output your customers use and give them the omnichannel experience that becomes your competitive advantage and differentiation in a crowded marketplace.

Leading Companies Choose Heretto

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Knowledge Management Capabilities

Rapid Deployment

⚡️ Deploy your content to all your channels at once without any formatting or fiddling with the layout.

Personalized

🌍 Personalize content as specifically as you need based on any audience attributes.

Scalable

🥊 Execute Content Operations that let you punch above your weight class and scale your capabilities, not your costs.

Flexible

🔮 Content in Heretto is output agnostic – ready for any current or future technology.

Why Teams Love Heretto

The Importance of Knowledge Management When You Grow

Omnicell experienced exponential company growth. Unfortunately, they lacked the systems and tools necessary to manage their company knowledge.  Their information development teams were spread across four geographic locations while using different authoring tools and approaches to content creation that weren’t working well. They needed a better knowledge management system.

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