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HOW SKYWARD MOVED TO STRUCTURED DOCUMENTATION AS AN ENTERPRISE SOFTWARE BUSINESS

Skyward was missing product release deadlines. The company had transitioned to an agile software development process that accelerated update release schedules and exposed significant problems with existing processes for creating, managing, and publishing content associated with the software.

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SKYWARD’S RESULTS
(so far)

Skyward can reuse 100% of their content through a contextual help screen
Delivering customized content based on state regulations for each customer

About Skyward

Skyward is a major provider of education management software. Their products include management and learning tools for individual classrooms, as well as a full suite of tools for managing school district operations, including finance, human resources, physical assets, and more.

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Before Heretto we had to make generic content. Now we can make conditionalized courses with the same content, and offer a great customer experience without incurring massive additional overhead. Customer satisfaction scores went through the roof!

Steve George
Manager of Content Management and Training
Skyward
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Heretto looked and felt ‘fresh,’ and it was important that the authors felt that they were using new technology. Maintenance is so easy now. It is such a substantial difference that I can’t even fathom the change for us.

Steve George
Manager of Content Management and Training
Skyward

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