Presenter: Stephani Clark
Director of Customer Success | Heretto
Stephani Clark is the Director of Customer Success Manager at Heretto. She works to train and assist users of Heretto’s software.
Stephani lives in Rochester, NY with her husband and three-year-old son. Stephani enjoys spending time with her family, cooking, reading, traveling, and organizing anything and everything.
Presenter: Gretyl Kinsey
Technical Consultant | Scriptorium
Gretyl Kinsey is a Technical Consultant at Scriptorium. She develops content systems for companies in a variety of industries, including education, life sciences, finance, and high tech. An experienced interviewer and researcher, she identifies content problems, recommends solutions, and builds business cases to support them.
Gretyl also creates courses for the open-source DITA training project at LearningDITA.com and has been a driving force behind this resource since its inception. She gives presentations on DITA, content strategy, and other industry topics for conferences, webcasts, and podcasts.
In 2010, Gretyl earned a BA from the School of Journalism and Mass Communication at UNC-Chapel Hill, where she specialized in multimedia production.
Host: Scott Abel
Founder, CEO, Chief Strategist | The Content Wrangler
About the Presentation
When hiring a consultant, how do you set expectations, and how do you work with multiple vendors (consultants and tools vendors) to have a successful outcome? Stephani and Gretyl will discuss key areas of a content management project to evaluate when you should hire a consultant or when you should move forward on your own.
- Signs indicating you need a consultant
- How to set expectations
- Miscellaneous tips
- It’s Called Customer Experience, Not Prospect Experience - October 14, 2021
- Selling the Value of Content Deliverability - October 6, 2021
- Should You Get a Technical Writing Certification? Top Programs to Consider - September 16, 2021