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When Do You Need a Content Consultant and How Do You Work with One?

It’s okay to ask for help.

Join Scott Abel, The Content Wrangler, Stephani Clark, Director of Customer Success at Jorsek, and Gretyl Kinsey, Technical Consultant at Scriptorium for this webinar that covers a few key things to know when hiring a consultant.

Embarking on a structured content project is exciting, but it can also feel daunting. Consultants typically help with content strategy, training, conversion, implementation, and selecting new tools. A content consultant can aid you with your project, but at what point should you ask for help? 

Stephani Clark

Presenter: Stephani Clark

Director of Customer Success | Heretto

Stephani Clark is the Director of Customer Success Manager at Heretto. She works to train and assist users of Heretto’s software. 

Stephani lives in Rochester, NY with her husband and three-year-old son. Stephani enjoys spending time with her family, cooking, reading, traveling, and organizing anything and everything.

Presenter: Gretyl Kinsey

Technical Consultant | Scriptorium

Gretyl Kinsey is a Technical Consultant at Scriptorium. She develops content systems for companies in a variety of industries, including education, life sciences, finance, and high tech. An experienced interviewer and researcher, she identifies content problems, recommends solutions, and builds business cases to support them.

Gretyl also creates courses for the open-source DITA training project at and has been a driving force behind this resource since its inception. She gives presentations on DITA, content strategy, and other industry topics for conferences, webcasts, and podcasts.

In 2010, Gretyl earned a BA from the School of Journalism and Mass Communication at UNC-Chapel Hill, where she specialized in multimedia production.

Host: Scott Abel

Founder, CEO, Chief Strategist | The Content Wrangler

Known affectionately as The Content Wrangler, Scott Abel is an internationally recognized global content strategist who specializes in helping organizations deliver the right content to the right audience, anywhere, anytime, on any device, and in a language. Scott is the Founder, CEO, and Chief Strategist at The Content Wrangler, Inc.

About the Presentation

When hiring a consultant, how do you set expectations, and how do you work with multiple vendors (consultants and tools vendors) to have a successful outcome? Stephani and Gretyl will discuss key areas of a content management project to evaluate when you should hire a consultant or when you should move forward on your own.

Key Takeaways:

  • Signs indicating you need a consultant
  • How to set expectations
  • Miscellaneous tips 
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