The Why and How of Content Gap Analysis
Are you struggling to create content that truly meets the needs of your users? Do you find yourself guessing what your users want to see rather than knowing for sure? If so, it’s probably time to perform a content gap analysis. Content gap analysis is a powerful tool...
Writing Technical Specifications: All You Need to Know
Are you looking to write technical specifications but not sure where to start? You are not alone! Technical specifications can be intimidating, especially if you’re new to the topic. But they are also a crucial component of any technical project, and a...
How to Build a Great Help Center in 2023
In today’s fast-paced digital world, customers expect quick and reliable solutions to their problems. Because of this, having a great help center is more important than ever. A well-designed help center makes it easier for users to find answers and reduces the...
Knowledge Management in 2023: The Complete Guide
Poor knowledge management costs large US organizations between $2.7 million and $265 million every year. When employees have to wait for answers and direction, it slows down their workflow and costs companies more than just time. So, it comes as no surprise that...Join the content club
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