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Technical writing certification

Should You Get a Technical Writing Certification in 2022? Top Programs to Consider.

Certifications can give you a professional edge that’ll help you become a well-rounded technical writer. Here’s what you should consider when looking into technical writing certification.

Man sitting at computer writing microcontent

What's The Big Deal With Microcontent?

Microcontent refers to small, bite-sized pieces of content that follow detailed structuring rules and are rich in metadata. Come learn the characteristic of microcontent and what it means for your organization.

Recent Posts

Customer Experience Stats From Gartner You Should Know In 2022

Customer Experience Stats From Gartner You Should Know In 2022

The last few years have dramatically changed the landscape of customer interaction, and it will only continue to shift in the future. It's important to understand these changes, especially with customer experience, so we can give customers what they want.  One of the...

Creating ANSI Compliant Hazard Statements in Heretto

Creating ANSI Compliant Hazard Statements in Heretto

Ever wonder if Heretto can handle your specific type of Hazard Statements? Our product is created to streamline the documentation process for a variety of industries.  Many highly-regulated industries use Heretto to create manuals and documents for their products. One...

Employee Self-Service and Remote Work

Employee Self-Service and Remote Work

More people than ever are working remotely, from small businesses to giant tech corporations. In fact, between 2019 and 2021, then the number of remote workers in the USA tripled. For many organizations, remote work has unlocked amazing opportunities for expanding the...

What is a Component Content Management System?

What is a Component Content Management System?

A Component Content Management System (CCMS) is a system that lets you manage content at a component level. A CCMS allows your teams to author, manage and share content in real-time across any website, app, portal, or knowledge base. This system tracks links,...

How Does Structured Content Impact SEO?

How Does Structured Content Impact SEO?

Search Engine Optimization, or SEO, is an important part of content strategy for any business. It’s how people discover your website and online content through a search engine. You want your business to pop up right at the top of the search page so more potential...

Make Secure Access a Reality with Personalization

Make Secure Access a Reality with Personalization

Your organization’s knowledge base is one of your greatest assets. Your knowledge base helps you sort and store company information for easy access. You can even use your knowledge base to create a dynamic help site.  We’ve talked a lot about personalization before....

What is a Single Source Of Truth?

What is a Single Source Of Truth?

Single source of truth (SSOT) describes a state of being for company knowledge. In this state, all company knowledge is stored and managed centrally. The knowledge is arranged and delineated in a way that avoids all overlaps and duplication. In this post, we’ll...

COVID-19 and the Impact on Customer Self-Service

COVID-19 and the Impact on Customer Self-Service

Lots of elements impact the adoption of new technologies and many of them are predictable to an extent. But the COVID-19 pandemic was a detour that no one saw coming.  In-person interactions began using more and more self-service options. Touchless pay, self-checkout,...

Documentation Delivery That Increases Leads

Documentation Delivery That Increases Leads

Documentation is a big part of a customer’s purchasing process Content is king. But if you have amazing content that’s not easily accessible, you’re missing out on a huge opportunity. We know that customers use our documentation after they purchase our product or...

These 4 Mistakes Are Wrecking Your Help Site

These 4 Mistakes Are Wrecking Your Help Site

We get it - the help site is not the most glamorous part of your organization. But, help sites are a prime place to build trust and a good reputation with your users. It’s where you can really show your expertise on your product, and how much you care about your...

Why Should I Create a Knowledge Base?

Why Should I Create a Knowledge Base?

Here’s a not-so-secret secret — customers would actually prefer to solve their problems on their own. Sitting on hold to talk to a real person, or worse, some kind of bot, is everyone's last resort.  But we can give people what they want.  What if your customer...

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