Featured Posts
Knowledge Management in 2023: The Complete Guide
Increase your company’s revenue, employee productivity, and satisfaction. If you want to benefit from the power of knowledge management, first, you need to know the basics. In this guide, you’ll find everything you need to know about how to implement knowledge management in 2023.
What Is Structured Content?
Structured content promises consistency and scalability across your organization’s digital experience. In this article, we’re covering everything you need to know about structured content and how it can ensure your business runs as a well-oiled machine.
Recent Posts
Interactive API Docs: Product and API Documentation in One Place
Introducing Interactive API Docs! Revolutionizing API Documentation and Adoption We’re thrilled to unveil a game-changing feature for technical writing teams and developers alike: Interactive API Docs. This cutting-edge solution empowers technical writing teams to...
The Heretto Guide to Customer Self-Service
Imagine a world where customers can find answers all by themselves without needing to chat with customer service agents. A world where looking for help guides or product details is as easy as a quick Google search. Where searches are filled in for you, and you don't...
How to Do Away with Content Silos Forever
If you’re a part of a large organization, you’re probably no stranger to content silos. It might even be something you’re grappling with right now. In the digital world, content silos represent sections of your database where content is locked away and isolated from...
How to Perfect Your Internal Communications Strategy
Are you tired of feeling like you’re playing a game of telephone, where important messages get lost in translation and productivity suffers as a result? You’ve landed in the right place! Mastering the art of internal communication is essential for any successful...
How to Write API Documentation: The Complete Guide
If you've ever assembled a piece of furniture, you know how crucial a good instruction manual is. Now, imagine if that furniture was a complex software application and the instruction manual was its API documentation. Sounds pretty important, right? In the world of...
What Is A Component Content Management System?
Managing content in today's digital world is a crucial task for businesses. That's where a Component Content Management System (CCMS) comes in. Using a CCMS to manage your organization’s content brings a whole new level of control and convenience. With a CCMS, you can...
Here’s How to Create a Modern Documentation Portal
A documentation portal serves as a crucial content platform for organizations, providing a centralized location for storing and accessing important documentation. In today's digital era, having a dedicated portal for all documentation enhances the experience of both...
What’s A Knowledge Portal And How To Build One That Works
Imagine a world where all the knowledge within your organization is neatly organized, readily accessable, and just a click away. What if we told you this dream world could become a reality with a well-designed knowledge portal? Knowledge portals are designed to...
Taxonomy: The Key to Being a Content Powerhouse
Have you ever found yourself lost in a sea of information, desperately searching for that one piece of content you need? Just imagine the satisfaction of finding what you need without any hassle! Taxonomy organizes and categorizes content, making it easier for users...
Multimodal Learning: Tools, Methods, and Strategies
If you're looking to supercharge your training initiatives and create engaging learning experiences, multimodal learning is the strategy for you! Multimodal learning is all about engaging learners through multiple senses and incorporating various media formats. When...
How to Create Different Types of Technical Documents
From user manuals to installation guides, different types of technical documents help users get the most out of the products and services they use, making them essential to maximizing user satisfaction. But technical documents aren't just useful for users – they also...
Code Documentation from A to Z
Have you ever tried to use someone else's code and felt like you were lost in a maze? Maybe you're a new team member trying to get up to speed, or deciphering your own code from several months ago. Whatever the reason, not having clear documentation can be frustrating...