Featured Posts
Knowledge Management in 2023: The Complete Guide
Increase your company’s revenue, employee productivity, and satisfaction. If you want to benefit from the power of knowledge management, first, you need to know the basics. In this guide, you’ll find everything you need to know about how to implement knowledge management in 2023.
What Is Structured Content?
Structured content promises consistency and scalability across your organization’s digital experience. In this article, we’re covering everything you need to know about structured content and how it can ensure your business runs as a well-oiled machine.
Recent Posts
Video Creation Best Practices: Webinar
Best Practices for Video Creation Because making videos isn't as easy as you think. Join Paul Perrotta, The Technical Communcation Wrangler, and John Baker, Content Marketing Manager at Heretto for this free webinar that explores what it really takes to put good,...
3 Reasons To Prioritize Education In Customer Experience
An educated customer is a more valuable customer and is much more likely to be a customer in the future. When you boil it down, your business has two priorities: make something useful, then make people good at using it. That’s much easier said than done. What is clear...
Real-Time Collaboration Makes Working Remotely Work Better
Remote work has been standard for some, an option for others, and rare for many. Now, a lot of us have been tossed in the work-from-home deep end together. Whether we sink or swim depends largely on frictionless collaboration. Welcome to your office, 20ish steps...
Meet the Change Agents: An Interview with Patrick Bosek
Toward the end of last year, the Society for Technical Communication printed an interview that warrants resharing. Our CEO, Patrick Bosek, spoke with Scott Abel, The Content Wrangler about the future of technical communication and the components of content. The series...
Our Perspective on These Hard Times
In the face of uncertainty and fear, we have to support each other. Especially when it’s at a distance. Not so many days ago, our country didn’t fully grasp the gravity of the outbreak of the novel coronavirus. Now a global pandemic, COVID-19 has demanded...
![[VIDEO] What Is DITA XML?](https://heretto.com/wp-content/uploads/2020/03/Thumbnail-Cover-What-is-DITA-XML-400x250.png)
[VIDEO] What Is DITA XML?
DITA XML is a form of structured content that is optimized to create, reuse, translate, and publish documentation quickly by using topics and maps. DITA XML is also a community maintained open standard. There’s a lot of unpack from that definition, so we’re going to...
How DITA XML Is Universally Useful To Your Company’s Content Organization
Well-organized content means people can find it. When they can find it, it’s actually useful. Your organization’s life-blood is useful content. Content is a single idea or collection of ideas communicated through a consumable medium. Be it video, text, audio,...
Single Source of Truth Is Just Content Mise En Place
We know, it’s a dramatic term. Still, a single source of truth (SSOT) is a valuable practice for content organization. It demands strategy and a different content development approach, but will ultimately save you time. Let’s start with some food for thought....
![4 Things DITA XML Can Actually Do [And Why They’re Awesome]](https://heretto.com/wp-content/uploads/2020/03/clark-tibbs-oqStl2L5oxI-unsplash-400x250.jpg)
4 Things DITA XML Can Actually Do [And Why They’re Awesome]
Concepts are nice, but being able to do something is nicer. Not to mention much more useful. We talk about DITA a lot and now it’s time to look at what this tool actually does that makes it live up to the hype. We’ve touched on how it’s important to know the...
DITA CCMS: What Is It? Why Do You Need It? How to Pick the Right One: Webinar
Looking back at Jarod's silken-voiced breakdown of three of your most burning DITA CCMS questions: What is a DITA CCMS? Why do I need a DITA CCMS? How do I choose the right DITA CCMS? This webinar is from learningDITA Live 2020, recorded on February 10-12. Hosted by...
Expanding DITA Adoption: Moving Beyond Technical Documentation: Webinar
Expanding DITA Adoption Moving beyond technical documentation Join Scott Abel, The Content Wrangler, and Patrick Bosek, Co-Founder and CEO at Heretto for this free webinar and foray into the unknown-ish. Watch the webinar to find out where and how else a DITA solution...
DITA Benefits: Building Capabilities: Webinar
DITA Benefits: Building Capabilities What can a DITA solution actually accomplish? Join Scott Abel, The Content Wrangler, Patrick Bosek, Co-Founder and CEO at Heretto, and Dawn Stevens of Comtech Services, Inc. for this webinar that starts to unpack the 2020 DITA...