by Sarah Cuellar | Aug 30, 2023 | Content Creation
Imagine a world where customers can find answers all by themselves without needing to chat with customer service agents. A world where looking for help guides or product details is as easy as a quick Google search. Where searches are filled in for you, and you...
by Sarah Cuellar | Jul 26, 2023 | Content Creation
If you’ve ever assembled a piece of furniture, you know how crucial a good instruction manual is. Now, imagine if that furniture was a complex software application and the instruction manual was its API documentation. Sounds pretty important, right? In the world...
by Sarah Cuellar | Jul 5, 2023 | Content Creation
Have you ever found yourself lost in a sea of information, desperately searching for that one piece of content you need? Just imagine the satisfaction of finding what you need without any hassle! Taxonomy organizes and categorizes content, making it easier for users...
by Sarah Cuellar | Jun 28, 2023 | Content Creation
From user manuals to installation guides, different types of technical documents help users get the most out of the products and services they use, making them essential to maximizing user satisfaction. But technical documents aren’t just useful for users –...
by Ren Taylor | May 11, 2023 | Content Creation, Content Management
Are you struggling to create content that truly meets the needs of your users? Do you find yourself guessing what your users want to see rather than knowing for sure? If so, it’s probably time to perform a content gap analysis. Content gap analysis is a powerful tool...
by Ren Taylor | May 3, 2023 | Content Creation
Are you looking to write technical specifications but not sure where to start? You are not alone! Technical specifications can be intimidating, especially if you’re new to the topic. But they are also a crucial component of any technical project, and a...