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Allstate Reduced Help Desk Calls By 40% With Heretto

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For agents at Allstate Business Insurance (ABI), finding the right answers for clients was often so complicated that it was easier to call the sales and underwriting help desk. But as the business grew, it wasn’t long before the call center was overwhelmed.

That’s where Heretto came in. We developed a robust content portal that agents can access through a chatbot app. 

By using this new portal to connect agents to the right content, Allstate reduced help desk volume by 40%. Most importantly, agents are able to expedite the quote process, drive new growth, and cut costs significantly.

“The Heretto project has been, and continues to be, a significant win for Allstate Business Insurance.”

Larry Porter

Content Manager, Allstate

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